Supported by

Program for Tuesday 23 November 2021
– with the support of Directum | Intelligent business processes and documents management –

Adapting and re-designing P2P operations for improved effectiveness
A discussion on change management and revised strategies for the evolution of P2P in SSC/GBS environment, fueled by system and technology integration, process optimization and streamlined operations

1. [CHANGE MANAGEMENT AT PLAY TO STREAMLINE OPERATIONS]
   How to transform modification requests process by abandoning the good old “Excel / email” combo for a streamlined solution that delivers on more efficiency, increased visibility and less escalations
   Presented by: Tatsiana Rusetskaya, Procure To Pay Lead – Associate Director, CBRE | Warsaw Business Services Organisation (PL)

2. [PERFORMANCE MANAGEMENT]
   Impacts of a well-defined performance management strategy on P2P operations and business outcomes – Understanding the importance of precise and adapted KPIs to walk the talk of GBS being a true business partner
   Presented by: Elemér Pilhoffer, Senior Finance Manager PtP, Grundfos (HU)

*Registration to the Connect Minds’ Online Breakfast Meetings Series is free of charge and exclusively reserved to professionals employed by SSC/GBS organizations.
Right to access is at the discretion of the organizers who can refuse the registration of individuals not working in an SSC/GBS organization.