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Ieva Hertela

Acting General Manager, Atea Business Services Center & BPO (LV)
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Speaker Info

Speaking Sessions

THE PEOPLE FACTOR – REMOTE WORK, ENGAGEMENT & CONTINUOUS IMPROVEMENT

Technology will not solve it all: Dealing with upcoming societal post-Covid changes to design new working standards and keep efficient and sustainable operations in the region

  • Engagement, motivation, initiatives, turn-over, attrition: How will finance functions be affected by the “new normal” and long term impacts
  • How to promote and capitalize on “remote learning” to develop a functional talent management strategy that will upgrade capabilities to adapt to new ways of working
  • Continuous improvement mindset among operations teams in virtual environment: How to encourage idea sharing for greater impact on service delivery