SESSION 6 – OUTSOURCING TO BPO: A BAND-AID ON A WOODEN LEG?

The (constantly) repeating cycle – Should part (or all) of P2P be outsourced to BPO? A comparative look between realized cost cuttings and evaporated efficiency gains

• What activities to outsource and impact on the legitimacy of a P2P team within the SSC/GBS organization
• Pains vs. gains: Can it really be identified before the romance begins?
• Managing the relationship with the business partner(s): Responsibility, accountability, flexibility, quality
• Re-insourcing activities when it goes wrong: How to ensure business continuity and learn from the mistakes… before doing it again a few years down the line?