SESSION 2 – STRATEGIC P2P, THE WIND OF CHANGE?

Moving from transactional services to strategic business enablers: Can P2P at SSC/GBS level be in power to drive the change

• “Business hates us, we are always in the middle and told what to do top-down” – Exaggeration or reality to be altered?
• How to incentivize the organization to work with P2P as a function and not only with procurement?
• How to measure performance of transactional activities more thoroughly to better support and have a greater impact on business decision-making