CHANGE MANAGEMENT… FOR REAL

Change management always rings twice (at least): Convince first… and then train, train, train

• Why is it difficult for captive centers to adopt a well-defined, organized change management strategy (tools kit, follow-ups, NPS, etc.)
• Trainings, access management, approval flow optimization: Exploring ways of better communication with the business for improved collaboration
• Going beyond “first time right” – Growing importance of E2E process mining to support the rise of new KPIs that measure productivity across the whole cycle
• Local key users to break-down organizational silos (production, business, goods receipt, etc.)